– the dispense equipment solution

Background
The growing demand for SIBA members’ beers has meant that small brewers are increasingly involved in the provision of Cellar Services on behalf of their Free Trade customers.

The success of SIBA DDS (Direct Delivery Scheme) in introducing quality local beers to the leased, tenanted and managed pubs of some of the country’s largest pub companies has resulted in DDS needing to provide standardised, high quality Cellar Service support for the beers our members deliver.

SIBA Cellar Services (SIBA CS) was therefore established in November 2008 as a subsidiary of the Society’s main commercial venture, SIBA DDS.

How does it work?
Operating from the same North Yorkshire office as SIBA DDS, and managed on a day-to-day basis by Rachel Harriott supported by other members of the SIBA team, SIBA CS handles maintenance and installation requests from brewers, pub companies and individual pubs.

Calls are received via telephone or e-mail, and are logged and immediately passed to Innserve Ltd, the SIBA CS service provider, to be completed according to strict performance standards.
Progress is closely monitored, and following completion of the work, customers are contacted to ensure that they are satisfied with the job.

Services
These comprise:

Maintenance calls – jobs are assessed for their priority and, if the issue cannot be resolved over the telephone, categorised for attendance within 4 or 24 hours according to the nature of the problem.
An Innserve technician is available in all areas between 09:00 hours and 21:00 hours, 365 days of the year!

Installation jobs – installation requests are assessed to see whether a pre-installation survey is required, and an estimate of the cost is produced in advance.
Installations are generally undertaken Monday to Friday 09:00 – 17:00, though arrangements outside of these times can be made if required.

For both maintenance and installation work, Innserve invoices SIBA CS according to standard, negotiated rates for both parts and labour, and these charges are passed on to the customer.
Please note that SIBA CS can also undertake keg installations and maintenance where required.

Posting parts – equipment up to the size of a cleaning bottle can be sent at very low cost.

Must Buy: Must Sell – the Brand Dispense Association (BDA) represents all the large UK brewers and operates a system of buying and selling existing dispense equipment in situ, when its use has moved from one brewer to another.
SIBA CS have been accepted to be able to use this system and can therefore facilitate on behalf of its customers the automatic purchase or sale of assets to BDA members.

Technical Guidance – SIBA CS are able to offer guidance to customers on technical dispense matters, via informal phone calls through to full surveys/consultancy as required.
SIBA CS are determined to ensure that customers’ beers are dispensed to the highest quality standards and will help in achieving this wherever possible.

Like to know more?
Please get in touch to discuss what SIBA CS can do to help your business – either on an ongoing basis or in relation to a specific problem.

We’re here to help.

Contact Rachel Harriott, Operations Manager, at techservices@siba.co.uk.

We look forward to hearing from you.