SIBA, the Society of Independent Brewers, was established in 1980 to represent the interests of the growing number of independent breweries in Britain.

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An ‘Assured Independent British Craft Brewer’ is a brewery which has agreed to abide by SIBA’s Food Safety & Quality standard – meaning you get a beer of the highest quality, crafted with the utmost care.

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SIBA Beer Dispense Services

SIBA Beer Dispense Services
– the dispense equipment solution

The growing demand for SIBA members’ beers has meant that small brewers are increasingly involved in the provision of Beer Dispense Services on behalf of their Free Trade customers.

The success of SIBA’s Beerflex DDS (Direct Delivery Scheme) in introducing quality local beers to the leased, tenanted and managed pubs of some of the country’s largest pub companies has resulted in DDS needing to provide standardised, high quality Beer Dispense Service support for the beers our members deliver, and this was established in November 2008.

How does it work?
Operating from the same North Yorkshire office as SIBA Beerflex, and managed on a day-to-day basis by Rachel Harriott supported by other members of the SIBA team, SIBA Beer Dispense Service handles maintenance and installation requests from brewers, pub companies and their individual pubs.

Calls are received via telephone or e-mail, and are logged and immediately passed to Innserve Ltd, our service provider, to be completed according to strict performance standards.
Progress is closely monitored, and following completion of the work, customers are contacted to ensure that they are satisfied with the job.

These comprise:

Maintenance calls – jobs are assessed for their priority and, if the issue cannot be resolved over the telephone, categorised for attendance within 4 or 24 hours according to the nature of the problem.
An Innserve technician is available in all areas between 09:00 hours and 21:00 hours, 365 days of the year!

Installation jobs – installation requests are assessed to see whether a pre-installation survey is required, and an estimate of the cost is produced in advance.
Installations are generally undertaken Monday to Friday 09:00 – 17:00, though arrangements outside of these times can be made if required.

For both maintenance and installation work, Innserve invoices SIBA according to standard, negotiated rates for both parts and labour, and these charges are passed on to the customer.
Please note that SIBA can also undertake keg installations and maintenance where required.

Posting parts – equipment up to the size of a cleaning bottle can be sent at very low cost.

Must Buy: Must Sell – the Brand Dispense Association (BDA) represents all the large UK brewers and operates a system of buying and selling existing dispense equipment in situ, when its use has moved from one brewer to another.
SIBA CS have been accepted to be able to use this system and can therefore facilitate on behalf of its customers the automatic purchase or sale of assets to BDA members.

Technical Guidance – SIBA are able to offer guidance to customers on technical dispense matters, via informal phone calls through to full surveys/consultancy as required.
SIBA are determined to ensure that customers’ beers are dispensed to the highest quality standards and will help in achieving this wherever possible.

Like to know more?
Please get in touch to discuss what SIBA Beer Dispense Services can do to help your business – either on an ongoing basis or in relation to a specific problem.

We’re here to help.

Contact the SIBA Dispense Services Team, at riponoffice@siba.co.uk

We look forward to hearing from you.